Instructions for Telehealth Access
Telemedicine is available for new and established patients, per a waiver in place during the state of emergency.
Schedule the appointment. Our office may contact established patients to request a video visit, if you are a new patient please request a video visit when you are contacted to schedule an appointment. Our staff will ensure the patient’s phone number and email address are up to date. Our staff will make sure your Patient Portal is active and ensure the patient portal username and password are known. Our staff will generate a message through email with login instructions and steps to download the PocketPatient(TM) application from the App Store
Downloading the PocketPatient(TM) App. The patient will open the email through their smartphone and select the hyperlink. This will redirect you to the App Store to download the PocketPatient(TM) application. Once downloaded open the App and the patient will enter our practice URL (http://dermsurgeryva.ema.md), their portal username, and portal password to log into the app. The patient will then select “Get Started” to access the appointments screen where they can join the Visit Video, once initiated by the provider.
Start video chat. Your Physician will launch the video visit, enabling the patient to join. The patient will receive an email with a message indicating the provider is ready. The Patient may also receive a push notification on their device, if you give the App permission, by the PocketPatient application. The video visit link provided to the patient will time out if the patient does not join within 10 minutes of the video visit being launched. After logging into the PocketPatient application, the patient will select Join Video Visit to be connected to the Provider.
Provider and Patient Interaction. Once the video visit is joined by the patient, the patient and Physician will interact via the video visit.
QUICK TIP: Good lighting is critical to having a successful Video Visit. Please use the best light in your home and ensure a quiet area.